I called today (I waited at least 24 hours, honest) and talked to the supervisor. She said that a PIN hadn't been generated, so she did so. Due to security reasons they can't give it over the phone or email to any address outside of the oswego.edu domain (both are good precautions from my point of view), so I'll have to wait for it to arrive via snail-mail. Hilarity ensued when I realized she probably had my address of 15 years ago and I had to call back, but that was easy enough to fix. Now to find the marriage license and fax it in so my last name gets updated.